Connotation of clinical performance of Healthcare Providers and construction of evaluation index system: analysis on the job responsibility and evolution of individual performance structure

WANG Zishu; QIAO Jiwen; and REN Deyu

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Medical Journal of the Chinese People Armed Police Forces ›› 2016, Vol. 27 ›› Issue (12) : 1221-1224.

Connotation of clinical performance of Healthcare Providers and construction of evaluation index system: analysis on the job responsibility and evolution of individual performance structure

WANG Zishu¹, QIAO Jiwen², and REN Deyu³

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Abstract

Objective To gain keen insights into the role and performance of healthcare providers in clinical work and improve the applicability of individual performance theories in the development of performance evaluation index systems in order to provide a new perspective and approach to clinical work performance evaluation of the medical staff.Methods Based on clinical responsibilities and in combination with the research findings related to the connotation of individual performance,the performance connotation of healthcare providers was defined.Results (1) Clinical performance of healthcare providers includes clinical ability, work performance and achievements. (2) The performance evaluation indicator system of healthcare providers includes three first-order indicators that are professional diagnosis and treatment, communication between doctors and patients and professional self discipline, as well as nine second-order indexes that are diagnosis and treatment output, diagnosis and treatment behavior, ability of diagnosis and treatment, communication effectiveness, communication behavior, communication skills, self-discipline achievement, self-discipline behavior and self-discipline ability.Conclusions It is scientific and practical to combine work responsibilities of healthcare providers with the “result-behavior-ability” performance structure model to determine the performance evaluation indexes in order to strengthen the logical relations between different levels of performance evaluation indexes. The performance evaluation index system of healthcare providers established in this study needs to be refined, verified and perfected in practical application.

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healthcare providers / performance / clinical responsibility / performance indicators

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WANG Zishu, QIAO Jiwen, and REN Deyu. Connotation of clinical performance of Healthcare Providers and construction of evaluation index system: analysis on the job responsibility and evolution of individual performance structure[J]. Medical Journal of the Chinese People Armed Police Forces. 2016, 27(12): 1221-1224

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