目的 探讨“身心并护”模式在神经内科的应用。方法 设置温馨、和谐的病区诊疗、护理、休养环境，建立神经内科标准临床护理流程，针对每位患者具体情况应用个性化心理护理方法。对“身心并护”模式实施前后的护理服务态度满意度进行比较。结果 实施“身心并护”模式后，患者及家属对护理服务态度满意度提高，9个护理项目评分都有较大的提高，如入院宣教、及时帮助、服务态度、主动巡视等，与模式开展前比较，差别有统计学意义(P＜0.05)，其中，制度执行、心理支持、主动巡视和病区环境评分变化较大，而操作技术、保护隐私、健康宣教等项目在模式开展前后评分无变化，且实施后与实施前比较，差异有统计学意义(P＜O.05)。结论 “身心并护”模式有利于提高神经系统疾病患者及家属对护理工作的满意度，促进患者的身心康复。

Objective To study the application of “Physical Mental Nursing” to neurology wards. Methods A group of nursing procedures specific for patients in neurology wards was established, with prominence given on creating a warm and harmonious environment. Each patient has a unique mental and physical nursing scheme individualized to cater for their own condition. Then the satisfaction feedback on nursing services before and after the application of the proposed nursing approach were comparea. Results After one year of application, patients and their family members generally speak highly of the approach, generating higher satisfaction index in all 9 aspects bearing statistical significance (P＜0.05), especially in admission orientation, immediate help, service attitude, and spontaneous inspection. Besides, implementation of rules, mental support, spontaneous inspection and ward condition had more distinctive improvement whereas operation expertise, privacy protection, and health education had no marked change. Conclusions “Physical and Mental Nursing” promotes simultaneous recovery in patients’ mind and body, and increases satisfaction index thereof.