目的 探讨在基层医院护理人力资源配置中应用分级管理模式的效果。方法 抽取2017-09至2018-05在医院工作的护士74例,随机分为观察组和对照组,每组各37例。对照组实施传统管理模式,观察组实施分级管理模式;对比两组护理质量、护理差错及患者满意度。结果 观察组实施干预措施后基础护理、护理安全、病房管理、护理文书各项评分均高于对照组干预后,差异有统计学意义(P＜0.05)。观察组护理差错发生率低于对照组,护理总满意度高于对照组,差异均有统计学意义(P＜0.05)。结论 在基层医院护理人力资源配置中应用分级管理模式有助于提高护理服务质量及护理管理效率。

Objective To study the effect of the hierarchical management model in allocation of nursing human resources in grass-roots hospitals.Methods Seventy-four nurses working in our hospital were divided into two groups: the control group and observation group. The nursing quality, nursing errors, medical disputes and satisfaction rates were compared between the two groups.Results The scores of nursing quality in the observation group were significantly higher than those in the control group. The incidence of errors was 10.8%, the incidence of medical disputes was 5.4%, and the satisfaction rate of patients was 97.2% in the observation group. There was significant difference between the two groups (P<0.5).Conclusions The application of the hierarchical management model in nursing human resources allocation in grass-roots hospitals is effective and worthy of popularization.